Media Contact:
Laura McKay
North American Van Lines, Inc.
Chicago, IL: North American Van Lines, Inc., one of the world’s largest moving companies, is honored to be ranked highest in net customer satisfaction among all leading national full-service moving companies per the 2021 Relocation Managers’ Survey on Household Goods Shipments©. The survey measures corporate relocation managers’ satisfaction with moving service industry suppliers and tracks information on household goods policy and domestic US relocation program management. northAmerican is also the only provider to achieve “excellence”, receiving an average score over 8.0 and net satisfaction of at least 70%.
“Providing excellent service to our corporate customers and their relocating employees is the goal of every agent in the northAmerican network,” said Kevin Murphy, Vice President and General Manager, northAmerican Van Lines. “Receiving such positive feedback from our clients three of the last four years is a true honor.”
The van line was also recognized for top satisfaction by relocation managers in 2020 and in 2018. In addition, relocating employees have ranked northAmerican highest in moving satisfaction the last three years per the 27th, 26th and 25th Annual Trippel Nationwide Relocating Employee surveys.
Trippel Survey & Research, LLC© provided this report.
About Trippel Survey and Research, LLC
Alan Trippel entered the relocation industry in 1976 when he joined the country’s largest relocation service company, Homequity/Homerica (now Cartus). His 16-year tenure with this company included line and staff management positions in human resources, client relations, customer services, real estate services, marketing, strategic planning and new product development. While at Homequity, Alan developed two industry firsts: A Premarketing Program and a Spouse Assistance Program. His customer service representative teams consistently received high quality service evaluations from transferring employees serving the needs of IBM and General Electric. In the early 1990’s Alan was general manager for Western Relocation, a small relocation service company, leading his team of relocation professionals in the eastern region facility. Alan started Trippel Survey & Research, LLC in 1994 providing independent, unbiased survey, research and consulting services to relocation professionals.